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Good idea to write the direct boss. You might also want to copy it to the boss's boss who gave you the feedback. Make a point of thanking the b's b for the feedback -- even though it was hard to hear. When you thank them, it creates the possibility of more valuable openness. If you react badly to feedback, people might stop telling you stuff. Ask her if she has any specific suggestions of how you might seem more engaged around those specific people who complained. The complaints don't mean you are that way. It just means that those people were uncomfortable. The boss or boss's boss might have hired those people and know specific things about what they need or want. Good luck!