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I think the point is that some positions (non-restaurant workers) don't come with the situation where it is considered socially expected to tip, yet they are paid less than minimum wage with the expectation that tips will make up the rest. One example is coffee shop / fast food workers, who rarely get equivalent of 20% in the tip jar (even adjusted for the many more customers they serve in an hour). Side note, TIL: CA's minimum wage is $9/hr, tipped or untipped, it seems a few of my friends employers were breaking the law...We tip people who are largely exempt from minimum wage requirements. Even the article acknowledges this: