Yeah, I know people who know their shit, and I don't like to pretend to if it can hurt someone. Saying "this works for blank" is not easy for me, because even if I know what it is supposed to be for, I don't know how it works, and most of that is unproven. It makes more sense to special order, because the customer comes back to the store, and the product is theoretically fresher. The second store had multiple brands of the same product, on the shelf forever. It also stops customers from buying things that could be dangerous, without the free consultation. The second store did tons of things I didn't like. If something expired, it was put on sale, not donated. The cafe pretended to be organic, but wasn't anywhere close. The sales tags were mostly pretend. I had to remember for customers, what was on sale, because they didn't change the computer. I did that to be nice, it wasn't explicitly encouraged.