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Yes. Well, we're trying not to make our customers feel hated. The worst part about most IP-based hold music is it fucking starts at the beginning every time you move in the queue. Apple was the worst for this, especially as their call centers were all wired together using coat hangers and baling wire. Crackle crackle fizz fizz distorted guitar fizz crackle "hi, I'm representing the world's largest tech company can you hear me sir?"