I worked for many years in healthcare. Healthcare regulations are onerous, to say the least. I don't know if they're more or less onerous than banking regulations, but I even though I've never worked in banking, I'm at least aware that banking probably challenges healthcare and aviation as some of the most heavily regulated sectors. All that is to say that my healthcare company, a regional hospital system with >$10 billion revenue and about 20,000 employees, made sure EVERY GODDAM PERSON FROM THE CEO TO THE JANITORS was aware of the communications retention policy. When they wanted to make a change to that policy, they would give everyone several months of warning and an uncountable number of reminders that the policy was set to change in the weeks and months leading to such change. To say that you think you might have had a policy but the policy was more or less "sometimes we delete stuff and I swear at some point I told my lawyer about it even though I, ironically, don't have a copy of that" is, I think, one of the most damning things I've read in this whole saga, which is of course filled with lots upon lots of damning things. I think Lopatto, brutal as she is, is actually underselling how fucked up this is.