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I think herein lies the power that the "people driven media" as you called it http://hubski.com/pub?id=5740 has yet to fully embrace. Tired of your bank, your cable provider? Time for mass exodus. I guarantee other hubskiers, ridditors and diggers(are they called diggers?) would join in. Corporations forget that we have options, the most obvious of which is to not use their service. Do you think Chase Bank would notice if 50,000 people all walked in their doors at 4:00 on a Wednesday to close their accounts? -that would be amazing! Power to the people!