by _refugee_

Anyone else this resonate with?

or - the other side of the coin - I get a call from a number I don't know, opt to ignore it, figuring "if it's important they'll leave a voice mail." They never leave one. But if they did, would I even listen?

Also:

"The fact that we have four generations in the workplace, and they're going to be there for some time, the younger generations — the millennials, the Y generation — they're going to need to adapt," Napier-Fitzpatrick says.

I don't agree. I think we see email WAY more frequently than phone calls and certainly voice mails nowadays. Seems to me like the older generation is adapting, not the young one. I have coworkers my parents' age who email over call people, every day.

It does depend on your business setting - I worked at another company, much smaller, that was very call-centric. That's where I learned that sometimes you can get a lot more information, and more quickly, if you call someone. But here, no one ever calls. In fact, my phone number and voice mail were disabled here at work because I never used them.