The boss that plucked my wife's resume off the accountant pile holds as her mantra that all employees should leave her employ better people than they came in. More education, more skills, more attractive to other employers. It's a contract - they give you their time, you give them your money and that contract is open-ended. If your employee has grown beyond your needs its in both your interests for them to leave and find something more suitable, singing your praises to everyone they encounter. We're still friends. My wife married her boss to her current husband 20-odd years ago. We watched the Superbowl at their house. It's a winning strategy - recognize that everyone is people but work is just a bunch of tasks.

My IT experience is autodidactic AF. I took comp sci so long ago that they taught us Turbo Pascal and Fortran and I sucked bawlz at both. "Man who hack at root soon kill tree" is tattooed on the inside of my forehead. But I needed what turns out to be some seriously complex performance out of a phone system and back in 2016 you could still reasonably roll your own on 3CX.

We've just completed a 3-day semiannual audit for our professional certification and apparently we blew the auditor away with our phone system. "If you sold this, midwives would line up outside your door to buy it," she said. Yeah, but then I have to deal with 3CX on behalf of other people.