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When students hear about the course in communication skills that I teach, they think it means mostly writing reports and maybe some public speaking. They stumble into class thinking 1) that it will be easy; 2) that they will be bored; and 3) they should probably try and get over their fear of presentations. They don't realize that there is even a subject called "interpersonal communication," which comprises about 70% of the course, and that awareness and skill in this area will change their lives.