I just received the following from my bank... they say people are less likely to change banks than to leave their spouse... the last few years have, indeed, given me pause, and made me consider the switch (of banks, not spouse).
- Dear Wells Fargo Customer,
Customers like you have told us they want to hear more about what we've been doing to address our challenges over the past year.
We've been making things right for our customers and team members, compensating customers who were harmed, and rehiring thousands of team members.
We've been holding senior leaders responsible, up to and including termination, and the forfeiture of hundreds of millions of dollars in executive compensation.
And we've been fixing what went wrong, including the elimination of product sales goals for retail bankers in our bank branches and call centers, reinforcing our commitment to ethics and integrity, and refocusing everything we do on our customers.
For more details and the latest on our ongoing efforts to build a better company for our customers, please go to www.wellsfargo.com/commitment.
I'm with a credit union. I like it. Have done since 2002. I had a business account at Wells Fargo. So did my wife. They refused to give her a business credit card (despite $300k in receipts per year) and refused to give her a business loan. Totally happy to open her five accounts with six automated monthly transfers to provide "free checking" though. Me? They encouraged me to withdraw $15k and redeposit it in order to complete a wire transfer... and then refuse to honor the cash for seven days because fuck you, that's why. They're predatory shits. Walk away. You'll be glad you did.
It'd be too little too late for me, if I hadn't already left Wells Fargo about 5 years ago. There's a reason The Consumerist had a tag devoted to "taking things seriously."