Dude that landline setup, tho. It's got 90 minutes of battery backup. It's got 16 lines of VoIP. It'll handle a hundred extensions. It's got a fax line and music-on-hold and the ability to kick normal old POTS out to the 3 client phones. And if you call after hours it'll record a voicemail that it emails that hits my wife's Android on T-mobile AND Sprint AND US Cellular AND wifi and punches through any do-not-disturb that's been set. All that for under a grand out the door. And I only had to read this fucking book to understand it.
"if a dude as dumb as steve can figure it out.... I can do this" Sounds like you've got some advanced features. Well done. I haven't done phones in years... what you've built far exceeds any of the requirements (or even available features) I had to deal with. Well done... and not just the phones - the whole place looks fan-damn-tastic.It was a real confidence builder
Yes. Well, we're trying not to make our customers feel hated. The worst part about most IP-based hold music is it fucking starts at the beginning every time you move in the queue. Apple was the worst for this, especially as their call centers were all wired together using coat hangers and baling wire. Crackle crackle fizz fizz distorted guitar fizz crackle "hi, I'm representing the world's largest tech company can you hear me sir?"
From experience, making a large phone system that doesn't suck is a pain in the ass and not enough of a priority to the powers that be, so you can either have a humorless phone system that makes your customers feel hated or a humorous phone system that makes your customers feel hated. I'll grant that you probably have more room to approach not-infuriating than most of us.